Privacy Policy

Last updated: July 15, 2025

1. Introduction

Welcome to Feather Systems, Inc. ("Company", "we", "our", or "us"). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and finite element analysis (FEA) services (collectively, the "Services").

This Privacy Policy is incorporated by reference into our Terms of Service. By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, you must not access or use the Services.

2. Information We Collect

We collect information that is necessary to provide, maintain, and improve our Services. The types of information we collect can be broken down into three categories:

A. Information You Provide to Us

• Account Information: When you create an account, either directly or by authenticating through a third-party service like Google or GitHub, we collect information necessary to create your account. This includes your email address and may include your name if it is provided by the authentication service.
• User Content: Our Services allow you to upload, create, and analyze engineering models. We collect the data you voluntarily provide, which may include 3D models (CAD geometry), simulation data (such as material properties, loads, and boundary conditions), and the analysis results generated by the Services ("User Content"). As stated in our Terms of Service, you retain all intellectual property rights to your User Content.
• Billing Information: If you subscribe to a paid plan, our payment processor, Stripe, will collect and process your payment information on our behalf. We do not store your full credit card information on our servers.
• Communications: If you contact us directly at contact@feather.solutions, we may receive additional information about you, such as the contents of your message and any attachments you may provide.

B. Information We Collect Automatically

• Usage Data and Log Information: When you access the Services, we automatically collect certain information, including your Internet Protocol (IP) address, browser type, operating system, the pages you visit, and the time and date of your visit. We use this information to monitor the performance of our Services, prevent fraud, and ensure security. We do not use third-party behavioral analytics suites like Google Analytics.
• Error Reporting Information: To identify and fix bugs in our Services, we use Sentry, which may automatically collect diagnostic data if an error occurs. This data is limited to technical information about the error and the state of the application at the time of the error.
• Cookies: We use cookies for essential and functional purposes only. Cookies are small files used to maintain your login session and remember your user preferences. We do not use cookies for marketing or third-party advertising. You can instruct your browser to refuse all cookies, but if you do, you may not be able to log in or use core features of our Services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Services: We use your Account Information and User Content to operate our application, run your requested FEA simulations, and deliver results to you.
• To Manage Your Account: To create and manage your account, provide customer support, and communicate with you about your account.
• To Improve Our Services: We may use anonymized and aggregated Usage Data to analyze trends and improve the functionality, performance, and user experience of our Services. We will not use your confidential User Content to train our algorithms or for any other purpose without your explicit consent.
• For Security and Fraud Prevention: To monitor for and prevent security incidents, "bot" activity, and other malicious or illegal use of the Services.
• To Communicate with You: To send you important administrative messages, such as service updates, security alerts, and changes to our terms, via our email provider, Postmark.
• To Comply with Legal Obligations: To comply with applicable laws, court orders, or other legal processes.

4. How We Share Your Information

We do not sell your personal information or User Content. We only share your information with the following third-party service providers ("Subprocessors") who perform services on our behalf. These providers are contractually obligated to safeguard your data and are prohibited from using it for any other purpose.

• Cloud Hosting and Database: Amazon Web Services (AWS), Fly.io, and Supabase for hosting our application, database, and your User Content.
• Payment Processing: Stripe, Inc. to securely process payments for our Services.
• Transactional Email: Postmark to send essential service-related emails.
• Error Reporting: Sentry to help us identify and fix software bugs.
• For Legal Reasons: We may disclose your information if we believe it is necessary to comply with a law, regulation, legal process, or governmental request; to enforce our Terms of Service; or to protect the rights, property, or safety of Feather Systems, Inc., our users, or the public.
• In Case of a Business Transfer: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as a business asset. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

5. Data Security

We implement reasonable technical and administrative security measures designed to protect the security of any personal information we process. This includes practices like encryption of data in transit and at rest and strict access controls. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We will maintain your User Content and other account data for up to six (6) months after your last login (an "inactive" account). After this period, we will permanently delete your data from our systems. You are responsible for exporting your data before account termination. We may retain certain information for longer periods if required for legal or legitimate business purposes, such as retaining billing records for tax and accounting purposes.

7. Your Data Rights and Choices

You have certain rights regarding the personal information we hold about you. Depending on your location, these may include:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction (Rectification): You can request that we correct any inaccurate or incomplete information.
• Right to Deletion (Erasure): You can request that we delete your personal information, subject to certain legal exceptions (such as our need to retain billing records).

Additional Rights for Residents of the EEA, UK, and Switzerland:

If you are a resident of the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following additional rights under GDPR:

• Right to Restrict Processing: The right to request that we restrict the processing of your personal data.
• Right to Data Portability: The right to be provided with a copy of your data in a structured, machine-readable format.
• Right to Object: The right to object to our processing of your personal data.
• Right to Lodge a Complaint: The right to lodge a complaint with a data protection authority.

Notice to California Residents:

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). We do not "sell" or "share" your personal information as those terms are defined under the CCPA. You have the right to request access to or deletion of your personal information.

To exercise any of these rights, please contact us at contact@feather.solutions. We will need to verify your identity before processing your request.

8. Children's Privacy

Our Services are not intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

9. International Data Transfers

Our Services are hosted and operated in the United States. If you are using the Services from outside the United States (such as in the EEA or UK), your information will be transferred to, stored, and processed in the United States. For transfers of personal data from the EEA, UK, and Switzerland to the U.S., we rely on appropriate safeguards, such as the Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure that your data receives an adequate level of protection.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and, if the changes are significant, by providing a more prominent notice (such as by sending an email notification). We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: contact@feather.solutions